XL’s network runs on GSM 900/DCS 1800, IMT-2000/3G technologies and 4G LTE and it holds several licenses, including Closed Regular Network (Leased Line), Internet Services Protocol (ISP), Voice over Internet Protocol (VoIP), Internet Interconnection Services (NAP) and an e-Money (Electronic Money) license from the Central Bank of Indonesia, which enables XL to provide remittance services to its subscribers. As the second largest telecommunications company in the market in terms of market capitalisation, XL continues to innovate and is transforming itself into a leading mobile data provider, serving the burgeoning demand for data amongst Indonesians. XL is dynamic in managing and operating its business, and fast in adapting to changes in the industry and market landscape, to deliver excellent service quality to its customers.
With the country’s widest network, Celcom covers 95.2% and 83.7% of the Malaysian population with its 2G and 3G networks respectively. Celcom continues to invest in network coverage, capacity and performance. Its aim is to maintain its technology leadership and position as the country’s best mobile service provider.
Celcom has also been a pioneer in industry leading partnerships which include MVNOs, domestic and international roaming, and infrastructure sharing. Currently, Celcom has five MVNO partners riding on its mobile network. These partnerships provide Celcom with additional channels to reach niche segments with strong growth potential.
Its long-standing partnerships with local as well as leading global operators have resulted in economies of scale, optimised network coverage, and unrivalled mobile experience for its customers. As an Axiata company, and through its collaboration with Vodafone, Celcom customers enjoy great rates and consistent coverage while roaming. Today, Celcom subscribers enjoy roaming services in 199 countries with over 593 partner networks.
Through initiatives such as its industry-leading consumer lab, Celcom has a firm focus on customer needs that has led to higher levels of product and service innovation, customer service excellence, and industry accolades at both local and regional levels.